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Generally, we process orders within 1 to 2 business days. Once shipped, expect delivery within 5 to 10 business days.

After placing the order, we will send you a email containing the tracking number.

We accept most major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support PayPal and Apple Pay. We guarantee that all payment methods are secure and valid.

We're very sorry to hear that your item was damaged during shipping.Please send the following details to contact@kometalab.com:Photos of the damaged item and its packaging, Product name, Order number. Once we receive this information, we will either send you a replacement for free or issue a full refund based on your preference.

If your tracking shows the package has arrived at a local post office or pickup station, please collect it.

If there's no update for a long time, it may be lost in transit. Email us at contact@kometalab.com for help.

For now, we ship to following regions: United States, United Kingdom, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Macao SAR, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates.

Please email us at contact@kometalab.com and kindly provide the following info: Your order number, photos of all items in the package, and the name and quantity of the missing item. We will immediately verify the situation with our team. If the missing item is confirmed, we will arrange a replacement or refund based on your preference.