Love Lock Necklace
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at z.kometa.lab@gmail.com. Please note that returns will need to be sent to the following address:
Name: Qin Gao
Phone: 2674143213
Address: 2616 Sunshade Ct， Pearland， TX 77584
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at z.kometa.lab@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at z.kometa.lab@gmail.com
Shipping and Return
Shipping
Free shipping on order over $40.00;
US order under $40.00 charges $5.00 shipping fee;
Other places order under $40.00 charges $8.00 shipping fee.
Time Frame (Before Dec 20th)
-
United States:
Arrives in 10-15 Business Days. -
Europe, Canada, Australia, New Zealand and other places:
Arrives in 6-18 Business Days.
Returns
Free shipping on order over $40.00 saleable condition within 30 days. Return details please see Return and Refund Policy
Description
The Love Lock Necklace is a striking piece that combines strength and sentiment. Made with a chunky silver chain, it features a shiny heart-shaped pendant that locks into the design, symbolizing love with an edgy twist. The textured heart adds a touch of sophistication, creating a captivating shimmer that stands out against the bold links.
Size: 39cm (15.35in) / 40cm (15.75in) / 41cm (16.14in) / 43cm (16.93in)
Material: aluminum, copper, synthetic cubic zirconia, 304 stainless steel
Craftsmanship: casting, hand polishing
