Supernova Necklace

We are proud to offer FREE international shipping to 50+ countries worldwide. For clarity, our shipping destinations are grouped by continent below (Sorted alphabetically, A to Z)

• North America

Canada, Mexico, United States

• Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

• Asia

Bahrain, Israel, Japan, Jordan, Kuwait, Malaysia, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, Turkey, United Arab Emirates, Vietnam

• Oceania

Australia, New Zealand

• South America

Brazil, Chile, Colombia, Peru

For estimated delivery times to each country, please refer to the ESTIMATED DELIVERY TIMES section.

We offer free worldwide shipping on all orders.​

All products are carefully packaged in box with bubble bag to ensure they arrive in perfect condition.​

We typically require 1 business day to process your order before shipment.​

Estimated delivery times:​

• United States & Canada: 7-10 business days
• Europe: 4–7 business days
• Asia-Pacific: 2–5 business days
• Australia & New Zealand: 4–7 business days
• Middle East: 5–9 business days
  

Please be aware that these are estimated delivery times and actual delivery may vary due to factors such as customs processing and local postal services.

We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at z.kometa.lab@gmail.com. Please note that returns will need to be sent to the following address: 

Name: Qin Gao
Phone: 2674143213
Address: 2616 Sunshade Ct, Pearland, TX 77584

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at z.kometa.lab@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at z.kometa.lab@gmail.com